Cameras & doorbells

[Frenchie78]

I have paid subscription and now I can only view my indoor cameras on tv only. Smart home app on my Samsung 24 plus will not connect to cameras. It shows events. No live mode.

[Dfresh567]

@Frenchie78 

Sorry to hear about home camera not working as they should. I have a couple idea you could try that might help.

If you haven't already I would try unplugging your router. Let it sit for a few minutes and then plug it back it. After give it a few minutes and see if things start up and begin to work correctly.

If the update was to your Roku phone App the cameras shouldn't an issue connecting to the router. See if that does that trick. If that doesn't work than maybe contact your internet provider. Or someone else in the community here might have some other ideas of what to try.

Either way best of luck and I'll keep me fingers crossed that you'll get everything back up and running

[Aneee2024]

Same here, after update my cameras wont work, don't blame it on us roku lol I've restarted the cameras, router, unplugged and plugged in the cameras, I've reset the app and deleted it and downloaded it again, its not showing live events, it just shows notifications. Cameras been off for 5 days now 🙄🙄🤦🤦

[RokuERey]

Hi @Aneee2024,

Welcome to the Roku Community!

We're sorry for the late response and appreciate the troubleshooting steps taken here. We'll need your help forwarding this to the appropriate Roku team for further investigation. Please report back here along with the details below.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

We'll be looking forward to your update.

Thanks,
Rey