Cameras & doorbells

[Vwol01]

Any progress?

[OB1199]

I got a new phone and that problem stopped. A new problem was an "unable to create a shortcut" message and the only way fo me  to solve that was to delete the app and reinstall it.

[Vwol01]

Not going to get a new phone to fix this problem.  😠  Have already uninstalled and re-installed as well.

[Trevnar]

How were you able to connect the doorbell to your account? I’m having the same issue .

[RokuDanny-R]

Hello @Vwol01 

Thanks for the posts regarding the issue you are experiencing with your Roku Smart Home device not recording video.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Your patience in the meantime is much appreciated.

Thanks,
Danny

[Trevnar]

Here is my solution if this applies to you.

1. You bought some Roku cameras and used the 14 day trial they came with. They were working just fine.

2. You then decided to upgrade your subscription and they stopped working.

3. My solution was to delete all the cameras from my home app. Then reconnect them as if they were new cameras fallowing the app instructions. Be sure to allow the app to complete each camera setup fully. Do not interrupt the process. Even if the camera shows up as added the activation won’t work and it will behave as if it’s on the free subscription. Hope this helps.

[Tywater]

I have only had my camera for a little over 3 weeks and it has now only started taking images. I have the subscription as well

[Trevnar]

I ended up removing all the cameras from the app and just adding them again. Seemed to have fixed the issue. Also the app no shows my subscription plan and cameras in the account options.

[cliftonhartley]

my prescription is paid and my video won't work