Cameras & doorbells

[helored]

Brand new indoor camera, got it set up and it works perfectly. Came with the 14 day full trial. 

Camera works fine, I can record and save videos and play back later from my album. 

However, every video that is triggered/recorded automatically will not play back from the cloud. I can see it, and it shows a thumbnail, but when I click on the recording I have no ability to view a video. 

Help!

[RokuArjiemar · Accepted solution]

Hello! @helored,

A heartfelt welcome from the Roku Community!

Thank you for contacting us regarding the issue with your Roku Indoor Camera not playing cloud recordings. We are happy to help.

Simple steps to try:

• We recommend signing out of your account and then signing back in
• On the Mobile app, select Account
• Scroll to the bottom and select "Sign out"
• Sign back into your account and verify if the issue is resolved.

Please keep us updated on your findings, and we will be happy to provide further assistance. We look forward to your response.

Thanks,
Arjiemar