Cameras & doorbells

[reptem1970]

Roku camera SE indoor and outdoor. Over the last two months the cameras are recording but not sending  person, pet, vehicle, notifications. It's about half the time now. It records, but fails to identify a person, vehicle, or pet. My settings haven't changed, and sensitivity is set at 100. One example, I pull out of the driveway and it sends a vehicle notification. I pull in an hour later and it just records a motion event. Please correct the firmware to detect vehicles, pets, and persons more accurately and from all angles like it used to be. I have the most current firmware. I have tried all troubleshooting, restarts, unplugging cameras, and network resets. Thank you.

[RokuJohnB · Accepted solution]

Hi @reptem1970,

Thanks for posting here in the Roku Community!

Do you currently have a subscription for your Roku Smart Home Camera? Please be aware that without a subscription, your Roku Smart Home device will not have smart detection. 

Know whether that motion alert is a person, package, pet, or vehicle, and filter events by type so you only see what you want.

For more information about what is included with a Roku Smart Home subscription, visit our Support page here: Roku Smart Home Subscription

We hope this helps.

Best regards,
John

[reptem1970]

Yes I do, for almost a year now, and renewal is next month. As I stated before, the notifications work sometimes, but for the past couple months it has gotten worse with failing to recognize a vehicle, person, or pet, amd send a notification.