Cameras & doorbells

[RokuDanny-R]

Greetings @hmmmjay @cliftonhartley 

Welcome to the Roku Community and thanks for posting regarding your inquiry.

Do you have a subscription attached to your Roku Smart Home doorbell? If you had a free trial linked to that Roku Smart Home device, it's possible that the trial may have ended.

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[sreh]

Trevnar - I had EXACTLY this same issue with my Roku video doorbell. It worked perfectly during the trial period, I paid for a subscription, and then all I got were still images with the notifications. I tried other suggestions found in this forum and spent time today chatting here with a very patient support person (Noe), but we couldn't get my device to record. I found this post after the chat, tried your solution, and IT WORKED! Thank you so very much for sharing what you had done!

[CaptainAction]

I am having this same issue. It began about 5 days ago. Still images only, no video. I have had a full subscription since installed.

[CaptainAction]

Also, when I press record while on camera, the app closes.

[Trevnar]

I basically deleted all my cameras and reconnected them and I haven’t had the issue since.

[CaptainAction]

I removed and reinstalled the app and the issues were corrected.

[Rowdy1]

I’m having the same issues

[CaptainAction]

I removed and reinstalled the app. That fixed it.

[Mindylpn]

I'm having the same problem I bought it thinking it was a video doorbell like it said on the box but apparently you have to pay for their subscription or it's not a video doorbell. I thought when you paid for subscriptions that was for monitoring I don't want them to monitor mine I want to see them myself. The steel shots that it takes are useless I wouldn't recommend this doorbell to anyone

[Mamasit915]

That happened to me too since 3 days ago . And now 2 days and I need to renew the subscription but I don’t think I’m gonna renew cuz this still happened