Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Zchurch22
Newbie

Indoor SE Cam No Sound Picked Up From Camera

Jump to solution

 

I just opened this camera out the box to set up. Never been used before. Brand new.

  • It is updated with newest version & firmware.
  • My WiFi connection and signal is fine etc.
  • Nothing is covering camera up. 
  • all permissions have been allowed on my phone etc. 

I talked right into the camera and I can ever so slightly hear myself. I mean like on a level that’s lower than a whisper. It also was noticeably a little delayed from when I spoke.

I can hear a little sound when I’m moving camera around as I’m watching on the livestream (muffling like sound) but that’s all. The sound sensitivity was raised via the app. my phone is also brand new and has no issues with its volume or speakers.

All I hear clearly is static or “muffle” sound from when I was moving camera around. But literally little to nothing when clearly speaking right into it. there’s no way this is normal functioning.

**Please help!! I’m so disappointed and ready to just return it and start my search for a new camera all over again ! 

0 Kudos
1 Solution

Accepted Solutions
RokuJohnB
Community Moderator
Community Moderator

Re: Indoor SE Cam No Sound Picked Up From Camera

Jump to solution

Hi @Zchurch22,

A warm welcome here in the Roku Community!

If you hear no sound on your video live stream or recording, make sure you enable sound for your video live stream or recording.

  • Video Live stream
  1. Open the home screen.
  2. Select your camera.
  3. Tap sound.

If you are still experiencing sound issues with your live stream or recordings, try updating the smart home app or check for firmware updates.

You may also check out this support article here on how to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John

John
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: Indoor SE Cam No Sound Picked Up From Camera

Jump to solution

Hi @Zchurch22,

A warm welcome here in the Roku Community!

If you hear no sound on your video live stream or recording, make sure you enable sound for your video live stream or recording.

  • Video Live stream
  1. Open the home screen.
  2. Select your camera.
  3. Tap sound.

If you are still experiencing sound issues with your live stream or recordings, try updating the smart home app or check for firmware updates.

You may also check out this support article here on how to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.