Cameras & doorbells

[word52595]

I installed the Roku Cameras App on my Roku ultra last night and it worked great. This morning every time I try to open it I get the error message "Something went wrong. Please try again" and when I click "OK" it just goes back to the home screen.

Why will it not let me access my new camera?

The Roku Smart Home app on my phone works perfect but the app on my Roku Ultra doesn't.

I already tried uninstalling the "Cameras" app but it did not help

I am using the outdoor wired camera

[Cleverof]

I'm getting the same thing.

[Cleverof]

It just started working again. Good job Roku team.

[DogFlite]

No kudo's from here. I'm getting the same useless and uninformative error.

[RokuEuniceL]

Hi Community users,

Greetings from the Roku Community!

We're glad to know that it's already working in your case, @Cleverof.

On the other hand, thank you for reaching out to us about your problem accessing the Roku Cameras app on your Roku device, @word52595 and @DogFlite. Together, we will figure out what went wrong so that we can help you even more and resolve the problem. We recommend performing the below steps to see if they can resolve the issue:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System Restart.

If the issue persists, you can try updating the software on your Roku device and restarting your network router.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,
Eunice