Cameras & doorbells

[Lopez1711]

My doorbell chime is not working. I already restarted the doorbell and also deleted the chime and add it again and it gets connected but theirs no sound. The doorbell rings but not the chime, the volume is already high and its not the outlet and theirs nothing to obstruct the sound. 

[RokuArjiemar · Accepted solution]

Hello! @Lopez1711,

Thank you for sharing here in the Roku Community! 

We appreciate you reaching out to us about your doorbell chime not working. We are happy to help.

What type of Chime are you using?

As a heads up, NICOR chimes aren’t compatible with this hardware.

Troubleshooting:

1. Check the chime volume settings.
   • Doorbell page > Settings > Extended Devices > Chime > Volume
   • Turn the volume to 100, then test the Chime again.
   • Volume 0 means no sound from the Chime
2. Confirm the status light is solid blue to indicate it is connected.
   • If the status light is not solid blue, re-add the Chime to the Roku Smart Home app as new.
3. Confirm the doorbell firmware is up to date
   • Settings > Device Info > Firmware version
   • Release Notes & Firmware
4. Please press the reset button until the chime status light quickly blinks 3 times.
   • Observe to see if the reset button bounces back.
   • Holding the button for too long or, if stuck, will trigger a new reset round, causing the Chime to appear in the app but not respond.

If the reset button is stuck, please get in touch with our support team for further assistance.

If the reset button is not stuck, please send us pictures of the doorbell and chime wiring.

Thanks,
Arjiemar