Cameras & doorbells

[JL24]

When I bought my Roku cameras, I bought the keep onn., 256 GB micro SDXC cards also. There’s more than enough storage, but every day or every other day, I am notified that I need to Format them again. Please advise?

Also, would somebody be kind enough to tell me how to get the notification videos to pop up on my Roku smart TVs? I have the app in my streaming, but I mean one time when I got a notification, I actually saw it come up automatically on my screen, and I didn’t initiate that though. it only happened once, I’ve been in settings, I’ve seen the wording, but it won’t let me click on it at all. Thank you. 

[RokuRiamie-D · Accepted solution]

Hi @JL24,

Welcome to the Roku Community!

Thank you for bringing to our attention that you keep getting notifications from your Roku Smart camera about formatting your micro SD card. I will be more than willing to assist you with this concern.

Before we continue, we would like to know the following.

• When did you start to experience the issue?
• Have you received a firmware update before you experience the issue?
• Does your Micro SD card support FAT32?

With additional details, it will help us to look closely into the issue.

Regarding your Roku TV, once you connect your Roku camera to your Roku TV and download the Roku Smart Camera app, you should receive notifications right away. In the meantime, I highly suggest you try the following troubleshooting steps:

Remove the Roku Camera app. 

1. Press Home on your Roku remote
2. Move to the right and highlight the Roku Camera app
3. Press Star on your Roku remote to open the Options menu
4. Select Remove the app and confirm when prompted

If the issue persists proceed to the next steps:

• Confirm notifications are turned ON in the Roku Camera settings:

1. Roku Camera live stream
2. Settings
3. Notifications

• Confirm Push notifications are ON:

1. Account
2. Notifications
3. Push Notifications

• Confirm detects motion and detects sound is turned ON in the Events Recording setting:

1. Roku Camera live stream
2. Settings
3. Event Recording

• Confirm there are no event recording schedules:

1. Roku Camera live stream
2. Settings
3. Event Recording
4. Schedule
5. All Day should be toggled ON

For more details, visit our Roku Support article on how to use smart detection for your Roku Smart Home camera or video doorbell.

Please keep us posted.

Regards,
Riamie

[JL24]

Thank you for responding. Firmware updates are current, and I have all devices with keep onn. 256 GB microSDXC Cards. Each camera still requires, “File System Exceptions, Format micro SD cards”.

[RokuRiamie-D · Accepted solution]

Hi @JL24,

Thanks for getting back!

We appreciate you for providing additional information about the issue with your Roku camera's microSD card.

We understand that while the microSD card offers ample storage, we still recommend trying the following troubleshooting steps to see if they make any difference:

1. Reformat the microSD card.
2. Remove the microSD card, power cycle the camera, then reinsert the microSD card. Click here: How to install a micro SD card in your Roku Smart Home Camera
3. Remove the microSD card, factory reset the camera, then reinsert the microSD card. Click here: How to factory reset your Roku Smart Home device
4. Check to see if another device (e.g., another camera, computer, etc.) will recognize the microSD card.

• If multiple devices do not detect the microSD card or it is having the same error, then it may be corrupted, so we suggest trying another microSD card.
• If another device recognizes the microSD card and will work, please let us know.

We look forward to your response.

Regards,
Riamie