When I bought my Roku cameras, I bought the keep onn., 256 GB micro SDXC cards also. There’s more than enough storage, but every day or every other day, I am notified that I need to Format them again. Please advise?
Also, would somebody be kind enough to tell me how to get the notification videos to pop up on my Roku smart TVs? I have the app in my streaming, but I mean one time when I got a notification, I actually saw it come up automatically on my screen, and I didn’t initiate that though. it only happened once, I’ve been in settings, I’ve seen the wording, but it won’t let me click on it at all. Thank you.
Hi @JL24,
Welcome to the Roku Community!
Thank you for bringing to our attention that you keep getting notifications from your Roku Smart camera about formatting your micro SD card. I will be more than willing to assist you with this concern.
Before we continue, we would like to know the following.
With additional details, it will help us to look closely into the issue.
Regarding your Roku TV, once you connect your Roku camera to your Roku TV and download the Roku Smart Camera app, you should receive notifications right away. In the meantime, I highly suggest you try the following troubleshooting steps:
Remove the Roku Camera app.
If the issue persists proceed to the next steps:
For more details, visit our Roku Support article on how to use smart detection for your Roku Smart Home camera or video doorbell.
Please keep us posted.
Regards,
Riamie
Hi @JL24,
Thanks for getting back!
We appreciate you for providing additional information about the issue with your Roku camera's microSD card.
We understand that while the microSD card offers ample storage, we still recommend trying the following troubleshooting steps to see if they make any difference:
We look forward to your response.
Regards,
Riamie
Hi @JL24,
Welcome to the Roku Community!
Thank you for bringing to our attention that you keep getting notifications from your Roku Smart camera about formatting your micro SD card. I will be more than willing to assist you with this concern.
Before we continue, we would like to know the following.
With additional details, it will help us to look closely into the issue.
Regarding your Roku TV, once you connect your Roku camera to your Roku TV and download the Roku Smart Camera app, you should receive notifications right away. In the meantime, I highly suggest you try the following troubleshooting steps:
Remove the Roku Camera app.
If the issue persists proceed to the next steps:
For more details, visit our Roku Support article on how to use smart detection for your Roku Smart Home camera or video doorbell.
Please keep us posted.
Regards,
Riamie
Thank you for responding. Firmware updates are current, and I have all devices with keep onn. 256 GB microSDXC Cards. Each camera still requires, “File System Exceptions, Format micro SD cards”.
Hi @JL24,
Thanks for getting back!
We appreciate you for providing additional information about the issue with your Roku camera's microSD card.
We understand that while the microSD card offers ample storage, we still recommend trying the following troubleshooting steps to see if they make any difference:
We look forward to your response.
Regards,
Riamie