Cameras & doorbells

[Jdtucker9713]

Everytime I try to connect my indoor camera, I scan the qr and get the message connection timeout, please rescan QR code. I’m next to my router, connecting it to 2.4ghz WiFi… I don’t understand what the issue is 

[RokuERey]

Hi @Jdtucker9713,

Thanks for reaching us here in the Roku Community!

We'd like to help you out here. If it's still acting up, we would recommend performing the steps below and see if that helps.

• Reset the router
• Power-cycle the camera (Unplug and re-plug)

We hope this helps.

Thanks,
Rey

[Lala973]

I’m having the same issue. Did doing what the above said help?

[Jdtucker9713]

No it did not…. Still getting the same error message

[Jdtucker9713]

Still getting the error message 😞

[RokuJohnB]

Hi @Lala973 @Jdtucker9713,

A warm welcome here in the Roku Community, and thanks for keeping us informed!

We understand you are having trouble setting up your new Roku camera since you can't pass through the QR code scanning. We're happy to assist you further. Please check out this support article here on why the QR code scan fails when adding my Roku Smart Home camera or doorbell.

We hope this helps.

Best regards,
John