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Jdtucker9713
Reel Rookie

Connection timeout, please rescan qr code

Everytime I try to connect my indoor camera, I scan the qr and get the message connection timeout, please rescan QR code. I’m next to my router, connecting it to 2.4ghz WiFi… I don’t understand what the issue is 

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6 REPLIES 6
RokuERey
Retired Moderator

Re: Connection timeout, please rescan qr code

Hi @Jdtucker9713,

Thanks for reaching us here in the Roku Community!

We'd like to help you out here. If it's still acting up, we would recommend performing the steps below and see if that helps.

  • Reset the router
  • Power-cycle the camera (Unplug and re-plug)

We hope this helps.

Thanks,
Rey

ERey.
Roku Community Moderator
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Lala973
Newbie

Re: Connection timeout, please rescan qr code

I’m having the same issue. Did doing what the above said help?

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Jdtucker9713
Reel Rookie

Re: Connection timeout, please rescan qr code

No it did not…. Still getting the same error message

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Jdtucker9713
Reel Rookie

Re: Connection timeout, please rescan qr code

Still getting the error message 😞

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RokuJohnB
Community Moderator
Community Moderator

Re: Connection timeout, please rescan qr code

Hi @Lala973 @Jdtucker9713,

A warm welcome here in the Roku Community, and thanks for keeping us informed!

We understand you are having trouble setting up your new Roku camera since you can't pass through the QR code scanning. We're happy to assist you further. Please check out this support article here on why the QR code scan fails when adding my Roku Smart Home camera or doorbell.

We hope this helps.

Best regards,
John

John
Roku Community Moderator
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daniel71
Newbie

Re: Connection timeout, please rescan qr code

Roku sucks

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