Cameras & doorbells

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Urnum1friend
Reel Rookie

CXL SUB CAM turning on&off on it’s own

My camera has been turning on and off on its own making a weird noise. I turned it off and I hear a weird clicking noise. There’s no WiFi issue because I can still utilize the functions via the app. Until there’s a solution I do not want to pay for a subscription anymore.

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: CXL SUB CAM turning on&off on it’s own

Hi @Urnum1friend,

Welcome to the Roku Community!

We'd love to investigate this issue further. May we know what Roku camera you are using right now? (Roku indoor camera, Roku outdoor camera, Roku floodlight camera, Roku doorbell camera)

We'll wait for your response.

Thanks,                                                                                                                                                John

John
Roku Community Moderator
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Urnum1friend
Reel Rookie

Re: CXL SUB CAM turning on&off on it’s own

Roku indoor

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RokuJohnB
Community Moderator
Community Moderator

Re: CXL SUB CAM turning on&off on it’s own

Hi @Urnum1friend,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further with this issue that you're having with the Roku indoor camera. Have you tried to restart your Roku indoor camera by opening the Roku Smart Home app, selecting the Roku camera, hitting the gear icon at the upper right corner of your Roku Smart Home app, and selecting restart camera?

Let us know how it works, and we will continue to assist you further.

Thanks,                                                                                                                                                John

John
Roku Community Moderator
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