Cameras & doorbells

[Carolina_]

My Roku camera has a power interruption, unfortunately Roku does not consider this to be worthy of a notification so I did not know my camera was off for over a week.  Anyway, the power and Wi-Fi was restored to my home but the camera won't turn on.  I can't turn it on or restart it through the app.  When I try the "restart" the app shows, "Something went wrong. Please try again." I've tried again over and over.

[RokuRiamie-D · Accepted solution]

Hi @Carolina_,

Welcome to the Roku Community!

Thanks for bringing this to our attention that your Roku Indoor camera SE won't power on. We'd be glad to assist you with this concern.

Before we proceed, we would like to know the status light of your Roku Indoor Camera SE.

In the meantime, please follow the troubleshooting steps below and see if this works for you.

Restart your smart camera:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

If the issue persists, delete the camera from the Roku Smart Home app.

1. Open the Home screen
2. Select your device
3. Tap Settings
4. Scroll to the bottom of the page and tap delete device 

Set up your device again:

1. Open the Home screen 
2. Tap the plus sign from the navigation bar 
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie