Hi @Sethmp0114,
A warm welcome here in the Roku Community!
We're sorry if it caused any difficulties reaching our Support team, we'd like to know more about how we can help!
Can you please provide us with more detailed information about the issue you are experiencing?
For account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
Kind regards,
John
John
Roku Community Moderator