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peacock doesn’t honor subscription

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paid for peacock subscription, roku account shows peacock subscription active, peacock app still wants us to subscribe,  cannot use app, cannot delete app to be able to re-install app, no support contact for roku or peacock; my first time with roku, is this some kind of scam to get me to pay more money? dont know what i can do….

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2 Solutions

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RokuJharra-Q
Community Moderator
Community Moderator

Re: peacock doesn’t honor subscription

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Thanks for posting here in the Roku community, @sickoftheseform!

We understand that you may be experiencing issues with your Peacock channel, and we are here to assist you.

To ensure seamless access to Peacock with a subscription directly linked to your Roku account, it's important to verify that the email address associated with your Roku account matches the one on your Roku device. To check the email linked to your account, please follow these steps: Navigate to Settings > System > About on your Roku device. If the Roku device displays a different email address, it will be necessary to perform a factory reset and update the email address on that device.

Thank you for your understanding and cooperation in resolving this matter.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: peacock doesn’t honor subscription

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Hi, @1Nacho571.

Greetings from the Roku Community!

We're here to provide some steps you may try about having an issue accessing your subscription. 

Have you seen a sign-in button on your screen? If so, click on it and sign in with your credentials. 

Please note that if it’s billed through your Roku account, you must sign in to the app using the username and password you created for that account. If you signed up for a subscription directly through the streaming service, you must sign in with the username and password you created for that account.

Furthermore, you may visit this support article on how to sign in to an app on your Roku device

We hope you find this information helpful.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

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12 REPLIES 12
andyross
Roku Guru

Re: peacock doesn’t honor subscription

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In the future, ALWAYS subscribe directly on a services WEBSITE! This will eliminate weird access issues, and gives you flexibility to use any available device.

Not sure if it's available through The Roku Channel, but any subscription signed up through that will ONLY work through The Roku Channel. It's similar to signing up to services through Amazon Prime or Apple TV+.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: peacock doesn’t honor subscription

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Thanks for posting here in the Roku community, @sickoftheseform!

We understand that you may be experiencing issues with your Peacock channel, and we are here to assist you.

To ensure seamless access to Peacock with a subscription directly linked to your Roku account, it's important to verify that the email address associated with your Roku account matches the one on your Roku device. To check the email linked to your account, please follow these steps: Navigate to Settings > System > About on your Roku device. If the Roku device displays a different email address, it will be necessary to perform a factory reset and update the email address on that device.

Thank you for your understanding and cooperation in resolving this matter.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
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Re: peacock doesn’t honor subscription

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My email is sherri sherri123@gmail.com... You charged me $7.99 on the card ending in 16 51 Navy Federal credit Union... I canceled my subscription but I have not been able to launch or watch peacock and it won't let me in I've tried everything!!!! I only got peacock through the Roku TV channel to watch the series of "fight night"I'm terribly upset as a subscription will not be canceled till November 4th... I've tried everything to no avail please help!!!! And by the way I think it's awful  that you do not have human contact to solve the problem... There's no customer support telephone number at all everything is artificial intelligence and I'm very upset with peacock Roku TV!!!!! I don't advise anyone to subscribe for Roku to watch peacock or any other app!!!! Please feel free to contact me at 405-922-9110.

andyross
Roku Guru

Re: peacock doesn’t honor subscription

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Please edit your post and remove personal information. This is a public forum that anyone can see.

Subscriptions typically have no refund. One paid, they are active until the next payment date.

There are 3 ways to subscribe. Directly through Peacock, through Roku, and through The Roku Channel. For the last, it can ONLY be accessed through TRC. For the first two, you use the Peacock app.

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vdogaru
Newbie

Re: peacock doesn’t honor subscription

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Not resolved.

I have a similar issue: I signed up this evening and payed for the premium monthly subscription, I verified that my roku account and the device use the same user email. I can watch a show by signing up on my laptop, but the peacock app on my Roku device doesn't recognize the subscription.

Both roku and peacock sites say my subscription is managed by roku.com.

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renojim
Community Streaming Expert

Re: peacock doesn’t honor subscription

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@vdogaru, have you tried accessing Peacock through "The Roku Channel" app?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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1Nacho571
Reel Rookie

Re: peacock doesn’t honor subscription

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It's happening to me rn! It shows my payment went through, I paid through my Roku account and Peacock will not open the show I want to watch, just says need subscription. I go to the 7.99 premium button, click it and says I already have the subscription. Then ....at the bottom it says restart app, I have several times and does nothing!!! Whose fault is this BS?? I paid for nothing!! 

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renojim
Community Streaming Expert

Re: peacock doesn’t honor subscription

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@1Nacho571, see my response right above your post.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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1Nacho571
Reel Rookie

Re: peacock doesn’t honor subscription

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It's not even on there for me to choose? 

Max is, others are? 

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