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LWDLewis
Newbie

getting a payment problem notice from Hallmark plus

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I have gotten a message from Hallmark Plus.com I pay Hallmark throught Roku

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RokuReynan-L
Community Moderator
Community Moderator

Re: getting a payment problem notice from Hallmark plus

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Hi, @LWDLewis.

Greetings from the Roku Community!

We appreciate you letting us know about getting a payment problem notice for your subscription.

To start, have you tried checking your account subscription? 

To check, you may follow these steps:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

If you're unable to see the subscription, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Hallmark Support

Furthermore, you may follow this support article on how to view your Roku purchase history and charges to your account

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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RokuReynan-L
Community Moderator
Community Moderator

Re: getting a payment problem notice from Hallmark plus

Jump to solution

Hi, @LWDLewis.

Greetings from the Roku Community!

We appreciate you letting us know about getting a payment problem notice for your subscription.

To start, have you tried checking your account subscription? 

To check, you may follow these steps:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

If you're unable to see the subscription, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Hallmark Support

Furthermore, you may follow this support article on how to view your Roku purchase history and charges to your account

Regards,
Reynan

Reynan L.
Roku Community Moderator
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