Hi, @LWDLewis.
Greetings from the Roku Community!
We appreciate you letting us know about getting a payment problem notice for your subscription.
To start, have you tried checking your account subscription?
To check, you may follow these steps:
- Sign in to my.roku.com
- Go to Purchase history & invoices
- Review your invoices for Content or Products
If you're unable to see the subscription, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Hallmark Support
Furthermore, you may follow this support article on how to view your Roku purchase history and charges to your account
Regards,
Reynan
Reynan L.
Roku Community Moderator
