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WTats
Newbie

YES app through Roku: accidently signed up for a yearly account when trying to cancel

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Hi,

Please help!  I was trying to cancel my YES app subscription (through Roku) and i accidentally clicked on the wrong thing and now is says i have a yearly subscription for $239 until June of 2025.  There must be a way to cancel this.  It is only telling me to click on the auto renew button.  When i click on the auto renew button to cancel it, it is telling me that it will not auto renew next June of 2025.  How can I avoid being charged $239.  I want to cancel the YES app altogether now.  I do not want to pay the $239.  Please help me!

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RokuArjiemar
Community Moderator
Community Moderator

Re: YES app through Roku: accidently signed up for a yearly account when trying to cancel

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Hello! @WTats,

Thank you for posting here in the Roku Community!

We appreciate your contacting us about accidentally subscribing to the Yes app and needing to cancel. We're happy to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information on how to manage and cancel a streaming subscription, please check it out here.

Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator

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2 REPLIES 2
RokuArjiemar
Community Moderator
Community Moderator

Re: YES app through Roku: accidently signed up for a yearly account when trying to cancel

Jump to solution

Hello! @WTats,

Thank you for posting here in the Roku Community!

We appreciate your contacting us about accidentally subscribing to the Yes app and needing to cancel. We're happy to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information on how to manage and cancel a streaming subscription, please check it out here.

Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator
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Kevin1952
Newbie

Re: YES app through Roku: accidently signed up for a yearly account when trying to cancel

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Go to YouTube for instructions to stop payments

 

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