Account, payments & subscriptions

[GS24]

What is the charge on my bank account for “The Roku Channel xxxxx8107 DE”? I do not know what it could be. I do not have any current subscriptions through Roku when I checked online. I even checked if I have other email addresses linked to more Roku accounts but I did not find anything. 

[RokuEmmanuel-D · Accepted solution]

Welcome, @GS24.

Thanks for posting here in the Roku Community!

We see that you have an unrecognized charge from Roku. To further expedite the resolution of this issue, we highly recommend reaching out to our Accounts and Billing team. Just navigate to the Accounts, Payments, and Subscriptions section to reach them. 

We hope everything will be sorted out soon.

All the best,
Emman