Account, payments & subscriptions

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samodielabrador
Reel Rookie

subscriptions and charges

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I've been all over my account and I can't find "all" of my charges

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1 Solution

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HDMIGuy
Roku Guru

Re: subscriptions and charges

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@samodielabrador Go into settings on your Roku device and select systems, about.  Use the same email listed to login to your Roku account on a computer.  If your subscriptions are not listed, then you either have another Roku account or your subscriptions are not through Roku.  

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8 REPLIES 8
RokuArjiemar
Community Moderator
Community Moderator

Re: subscriptions and charges

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Hello! @samodielabrador,
Thank you for reaching out to the Roku Community!
We understand the confusion on your end about the charges to your account. No worries. Our billing team would be happy to assist you directly. You can reach them by phone or live chat here.

They will be able to guide you through the necessary steps and provide you with the assistance you need.

Please don't hesitate to contact them for help with your payment and account-related concerns. They will be in a better position to address your specific situation.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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ccs38
Newbie

Re: subscriptions and charges

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Ok, $18.98 has been charged to my Debit card, what is this charge?

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ccs38
Newbie

Re: subscriptions and charges

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$18.98?

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ccs38
Newbie

Re: subscriptions and charges

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Thanks for the help! Now I understand.

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LHipp27
Newbie

Re: subscriptions and charges

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I was charged 105.99 and when asked for this money back, I got my Roku is exhausted. 

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samodielabrador
Reel Rookie

Re: subscriptions and charges

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When I try to get into my suscriptions etc., it won't do it

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HDMIGuy
Roku Guru

Re: subscriptions and charges

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@samodielabrador Go into settings on your Roku device and select systems, about.  Use the same email listed to login to your Roku account on a computer.  If your subscriptions are not listed, then you either have another Roku account or your subscriptions are not through Roku.  

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samodielabrador
Reel Rookie

Re: subscriptions and charges

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Thank you

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