Account, payments & subscriptions

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geomor
Newbie

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

I canceled my prescription on 6/6/23 but there is still a charge for $1.99 on my credit card today 6/7/23. I’d really appreciate you refund the charge back to my card. Thank you. 

5 REPLIES 5
RokuCarly
Community Moderator
Community Moderator

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

Hi @geomor.

Welcome and thank you for posting here at the Roku Community!

For these matters, it will be more effective for you to get help from our Billing team.

Kindly contact them directly through our Account-Billng Support page and choose the option for "Account, payments & subscriptions" and they will further assist you with this.

We appreciate your patience and understanding in this matter.

All the best,

Carly

Carly Y.
Roku Community Moderator
0 Kudos
katrinaoost
Reel Rookie

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

They are still charging me $5.35 for a subscription I already cancelled!!! 😡

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RokuCarly
Community Moderator
Community Moderator

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

Hi @katrinaoost 

A warm welcome here at the Roku Community!

Regarding this matter, it will be more effective for you to directly contact our Account-Billing team as they are the best ones who can further assist you with this.

You can visit our Account-Billng Support page and choose the "Account, payments & subscriptions" category. There should be an option where you can talk to one of our live representative.

In the meantime, your patience and understanding is very much appreciated.

All the best,
Carly

Carly Y.
Roku Community Moderator
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katrinaoost
Reel Rookie

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

NONE OF THESE ARE WORKING!!! AND WHAT IS THAT STRANGE PROFILE PIC? HAS SOMEONE HIJACKED MY ACCOUNT??? Paramount+says my account is on katrinaoost11@gmail.com, but Roku has kmoinc@hotmail.com!? ThID REALLY SUCKS!!!

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Goldenrhino
Reel Rookie

Re: Roku has taken at least four payments after i cancelled the account. How do i get my money back?

I've tried clicking that link about 30 times over the last 2 days,  & EVERY time my computer locks up & I get that spinning wheel underneath where it says "Let's get in touch".  

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