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mehertu
Newbie

Fraudulent Disney+ charge?

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Received an invoice in the last 30 minutes from Roku and PayPal for a Disney+ subscription that I didn't sign up for. Tried to log into Roku to see the subscription but I don't have any active subscriptions listed, just the charge on my payment history page from this evening. Also don't have a Disney+ account with the email I received the invoices at. Anyone have a similar issue before?

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RokuJechealR
Community Moderator
Community Moderator

Re: Fraudulent Disney+ charge?

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Hi @mehertu,

Thanks for taking your first post to the Roku Community!

We certainly understand your concern about being charged for a Disney Plus subscription.
Regarding this, it may be more effective for you to get help from our billing team. Please get in touch with them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" options; they will be the best ones to help you.

Please let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Fraudulent Disney+ charge?

Jump to solution

Hi @mehertu,

Thanks for taking your first post to the Roku Community!

We certainly understand your concern about being charged for a Disney Plus subscription.
Regarding this, it may be more effective for you to get help from our billing team. Please get in touch with them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" options; they will be the best ones to help you.

Please let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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