Account, payments & subscriptions

[cobble]

I was checking my bank account and found a withdrawal for $6.42.  I close the account with Roku long ago and don't know why money was taking out my bank account.  I want the money back in my account. Explanation why money was taking out on 8/4/2024. I do not use Roku. V

[renojim]

Try account/payment support at https://support.roku.com/contactus.

[RokuReynan-L · Accepted solution]

Hi, @cobble. 

We appreciate you reaching us here in the Roku Community!

We understand that you have an unrecognized charge on your card. No worries, we're here to help. 

Could you please try signing in using your email address? 

Then, follow the steps below to check if your account still has an active subscription:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you were unable to locate the charge, you may contact our Account and Billing team for further assistance. Visit the Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to chat or call us. 

Furthermore, you may also visit this support article on what to do if there is a charge you don't recognize

Hope this helps!

Regards,
Reynan