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TSgtviper
Channel Surfer

Why am i getting billed for CBS Interactive and how do i turn it off?

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I am getting billed for CBS interactive every month since the Superbowl and cannot turn it off or discontinue it.

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RokuMary-F
Community Moderator
Community Moderator

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Hi Community users,

Thanks for posting here in the Roku Community!

We understand you are inquiring about a "Roku for CBS Interactive" charge from your account.

This charge is for a Paramount+ channel subscription billed through Roku Pay. Paramount+ channel is formerly known as the CBS All Access channel.

If you noticed this charge on your credit card or bank statement. Here's a step-by-step guide on how to handle it:

  1. Check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking Subscriptions.
  2. Review the recurring charge
  3. Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support
  4. If you continue to have questions about a charge, feel free to contact Roku Support at https://support.roku.com/contactus

We hope that's helpful, Happy Streaming!


Best regards,
Mary

Mary F.
Roku Community Moderator

View solution in original post

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10 REPLIES 10
Michelle3
Roku Guru

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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leave CBS feedback here: https://www.cbs.com/showfeedback/

 

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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renojim
Community Streaming Expert

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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@TSgtviper, check your subscriptions at https://my.roku.com to see if it's Roku charging you. 

CBS Interactive is the name for one of the streaming services (Paramount?)

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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TSgtviper
Channel Surfer

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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my paramount is $10.81 

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TSgtviper
Channel Surfer

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Thanks Jordan I am sending them notice

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TSgtviper
Channel Surfer

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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I also contacted my bank to stop the process.

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Alfredo-Roku
Retired Moderator

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Hello @TSgtviper

We see you're getting unrecognized charges for CBS. Let us look into this for you.

We'll be sending you a PM to gather more information on the issue you're experiencing. Be on the lookout for a message from us. 

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Jeremiah-Roku
Retired Moderator

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Hey @Eliza53! Can you share more details here? Are you experiencing the same issue as the original poster, @TSgtviper?

Happy Streaming!
Jeremiah-Roku
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TSgtviper
Channel Surfer

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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Hi 

I asked the bank to stop payment on this account now I am very satisfied with those results. I also found that there was a third account using my credit card so I also put a block on it. I was talking to Prime Amazon who told me there was another account associated with my card so I asked to block it.

RokuMary-F
Community Moderator
Community Moderator

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

Jump to solution

Hi Community users,

Thanks for posting here in the Roku Community!

We understand you are inquiring about a "Roku for CBS Interactive" charge from your account.

This charge is for a Paramount+ channel subscription billed through Roku Pay. Paramount+ channel is formerly known as the CBS All Access channel.

If you noticed this charge on your credit card or bank statement. Here's a step-by-step guide on how to handle it:

  1. Check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking Subscriptions.
  2. Review the recurring charge
  3. Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support
  4. If you continue to have questions about a charge, feel free to contact Roku Support at https://support.roku.com/contactus

We hope that's helpful, Happy Streaming!


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
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