Account, payments & subscriptions

[TSgtviper]

I am getting billed for CBS interactive every month since the Superbowl and cannot turn it off or discontinue it.

[Michelle3]

leave CBS feedback here: https://www.cbs.com/showfeedback/

~ Jordan

[renojim]

@TSgtviper, check your subscriptions at https://my.roku.com to see if it's Roku charging you. 

CBS Interactive is the name for one of the streaming services (Paramount?)

[TSgtviper]

my paramount is $10.81 

[TSgtviper]

Thanks Jordan I am sending them notice

[TSgtviper]

I also contacted my bank to stop the process.

[Alfredo-Roku]

Hello @TSgtviper! 

We see you're getting unrecognized charges for CBS. Let us look into this for you.

We'll be sending you a PM to gather more information on the issue you're experiencing. Be on the lookout for a message from us. 

[Jeremiah-Roku]

Hey @Eliza53! Can you share more details here? Are you experiencing the same issue as the original poster, @TSgtviper?

[TSgtviper]

Hi 

I asked the bank to stop payment on this account now I am very satisfied with those results. I also found that there was a third account using my credit card so I also put a block on it. I was talking to Prime Amazon who told me there was another account associated with my card so I asked to block it.

[RokuMary-F · Accepted solution]

Hi Community users,

Thanks for posting here in the Roku Community!

We understand you are inquiring about a "Roku for CBS Interactive" charge from your account.

This charge is for a Paramount+ channel subscription billed through Roku Pay. Paramount+ channel is formerly known as the CBS All Access channel.

If you noticed this charge on your credit card or bank statement. Here's a step-by-step guide on how to handle it:

1. Check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking Subscriptions.
2. Review the recurring charge. 
3. Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support
4. If you continue to have questions about a charge, feel free to contact Roku Support at https://support.roku.com/contactus

We hope that's helpful, Happy Streaming!


Best regards,
Mary