Hi @MicheleKNY,
Thanks for joining us here in the Roku Community!
For clarification about this, it would be better to get in touch with one of our support staff from the Account and Billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
Thanks,
Rey
ERey.
Roku Community Moderator