Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MicheleKNY
Newbie

Where's my Disney+ subscription?

Jump to solution

My annual Disney+ subscription is scheduled to renew at the end of the year and I want to see what my options are. I logged into my Disney+ account, and it says my subscription is managed through Roku. I log into my Roku account, and it says my subscription is managed through Disney+. Where the heck is my subscription?!

Screen Shot 2023-12-04 at 6.19.39 AM.png

 

Screen Shot 2023-12-04 at 6.19.56 AM.png

 

0 Kudos
1 Solution

Accepted Solutions
RokuERey
Community Moderator
Community Moderator

Re: Where's my Disney+ subscription?

Jump to solution

Hi @MicheleKNY,

Thanks for joining us here in the Roku Community!

For clarification about this, it would be better to get in touch with one of our support staff from the Account and Billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Thanks,

Rey

ERey.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: Where's my Disney+ subscription?

Jump to solution

Hi @MicheleKNY,

Thanks for joining us here in the Roku Community!

For clarification about this, it would be better to get in touch with one of our support staff from the Account and Billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos