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Mayriperez
Newbie

What is this $5.99 charge for 'Roku Mucho movies'?

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I have logged into my Roku account and it shows that I have no active subscriptions yet I keep getting charged for that same Roku Mucho thing every single month. Please help!

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RokuMary-F
Community Moderator
Community Moderator

Re: What is this $5.99 charge for 'Roku Mucho movies'?

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Hi @Mayriperez,

Thanks for your first post in the Roku Community!

We can certainly understand your concern about a current charge.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

For detailed instructions on how to review unrecognized charges, please visit our Support page here: What to do if there is a charge you do not recognize | Official Roku Support

Please let us know if there's anything else we can help you with.


Best regards,
Mary

Mary F.
Roku Community Moderator

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RokuMary-F
Community Moderator
Community Moderator

Re: What is this $5.99 charge for 'Roku Mucho movies'?

Jump to solution

Hi @Mayriperez,

Thanks for your first post in the Roku Community!

We can certainly understand your concern about a current charge.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

For detailed instructions on how to review unrecognized charges, please visit our Support page here: What to do if there is a charge you do not recognize | Official Roku Support

Please let us know if there's anything else we can help you with.


Best regards,
Mary

Mary F.
Roku Community Moderator
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