Greetings @June4
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your order. I'm sorry to hear about the experience—that's not what we aim for.
Were you able to resolve the issue with your order? If not, we would be more than happy to pass along your information to our Support team to assist you further.
Please keep us posted. We look forward to hearing back from you.
Thanks,
Danny
Danny R.
Roku Community Moderator