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DNESHEIM
Newbie

What is FindStep Roku Channel Maker

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I keep getting charged for something called FindStep Roku Channel Maker, why?

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3 Solutions

Accepted Solutions
renojim
Community Streaming Expert

Re: What is FindStep Roku Channel Maker

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Well, a web search finds this.  They aren't affiliated with Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

RokuJanadeeK
Community Moderator
Community Moderator

Re: What is FindStep Roku Channel Maker

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Hi @RitaB,

Thanks for posting in the Roku Community!

We understand that you need assistance with canceling certain subscriptions on Roku.

To cancel subscriptions billed through Roku Pay:

  1. Sign in to your Roku account and go to Subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
  3. Continue to use your subscription until the end of your current billing cycle.

Further, you can refer to this support page on how to turn off auto-renew and cancel a subscription.

We hope you'll find this information useful. Let us know in case you still have any questions.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

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RokuTakashi
Community Moderator
Community Moderator

Re: What is FindStep Roku Channel Maker

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Hi, @RitaB

Thanks for posting here in the Roku Community.

We understand that you're disputing a charge with FindStep on Roku, and we'd be glad to assist. For this issue, it may be best to reach out to our Accounts and Billing team to be better assisted. 

Kindly follow the steps below to be in contact with our Accounts and Billing team.

  1. Please visit: support.roku.com
  2. Sign in to your account
  3. Look for the "Agent Support" tab at the bottom right corner of the page
  4. Click "Check support options"
  5. Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

Furthermore, if this isn't disputed by our team, we recommend reaching out to FindStep support directly. You may reach them at FindStep.

We hope this will be sorted out soon.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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8 REPLIES 8
renojim
Community Streaming Expert

Re: What is FindStep Roku Channel Maker

Jump to solution

Well, a web search finds this.  They aren't affiliated with Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RitaB
Reel Rookie

Re: What is FindStep Roku Channel Maker

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How do you cancel this mess and what is it anyway?

0 Kudos
RokuJanadeeK
Community Moderator
Community Moderator

Re: What is FindStep Roku Channel Maker

Jump to solution

Hi @RitaB,

Thanks for posting in the Roku Community!

We understand that you need assistance with canceling certain subscriptions on Roku.

To cancel subscriptions billed through Roku Pay:

  1. Sign in to your Roku account and go to Subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
  3. Continue to use your subscription until the end of your current billing cycle.

Further, you can refer to this support page on how to turn off auto-renew and cancel a subscription.

We hope you'll find this information useful. Let us know in case you still have any questions.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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RitaB
Reel Rookie

Re: What is FindStep Roku Channel Maker

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yeah I tried that and Findstep channel maker is not there

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RitaB
Reel Rookie

Re: What is FindStep Roku Channel Maker

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Have you found out how to cancel this?

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RokuTakashi
Community Moderator
Community Moderator

Re: What is FindStep Roku Channel Maker

Jump to solution

Hi, @RitaB

Thanks for posting here in the Roku Community.

We understand that you're disputing a charge with FindStep on Roku, and we'd be glad to assist. For this issue, it may be best to reach out to our Accounts and Billing team to be better assisted. 

Kindly follow the steps below to be in contact with our Accounts and Billing team.

  1. Please visit: support.roku.com
  2. Sign in to your account
  3. Look for the "Agent Support" tab at the bottom right corner of the page
  4. Click "Check support options"
  5. Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

Furthermore, if this isn't disputed by our team, we recommend reaching out to FindStep support directly. You may reach them at FindStep.

We hope this will be sorted out soon.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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ColleenP1
Newbie

Re: What is FindStep Roku Channel Maker

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I am also being charged for findstep. Findstep is not listed as a subscription. I cannot find any contact information for findstep. I would like to know why roku as given out may credit card information to just any company who asks for it. CP

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sdcarter00
Channel Surfer

Re: What is FindStep Roku Channel Maker

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After going in my purchase history, I find that find step is Starz channel.

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