Hello! @Sjones1,
Thank you for posting in the Roku Community!
We understand how concerning it can be to see an unrecognized charge, and we truly appreciate you reaching out to us about it. We're here to help, and we want to ensure you get the assistance you need.
If there’s a subscription you don’t recognize, it’s a good idea to review your purchase history to determine what the charge could be, such as:
- A charge from a free trial for a streaming subscription service that you didn’t cancel. Free streaming subscription trials automatically turn into paid subscriptions that are billed on a recurring basis. To avoid being charged for a subscription, you must cancel your subscription on or before the last day of the free trial period. If the charge is for a subscription that you no longer want, you can cancel the subscription to prevent future charges.
- A family member or roommate who shares your Roku device made a purchase without your knowledge. If you share your Roku device with others, you may want to create a PIN to protect against unauthorized purchases in the future.
For detailed information, please visit this link: What to do if you see an unfamiliar charge on your Roku account.
If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
