Thanks for bringing this to us! @Virginia62
Aside from what @JWS9518 said, please provide us with the following information:
- Do you still have an active subscription with Max?
- Did you subscribe to Max directly to them or through The Roku Channel?
- Are you trying to use Max or Max on The Roku Channel?
To check your Roku subscriptions, you may visit this website.
Looking forward to your response.
The Roku Community Team
Haz M.
Roku Community Moderator