Account, payments & subscriptions

[JCGstaff]

Hi -

Why was I not billed by Roku for my HBO subscription in January 2023? It usually shows up for $14.99 in my bank account on the 28th or 29th each month, but didn’t show for January. I’m still getting service and Roku shows that I will next be billed February 28th. Did I get a free month for some reason?

Thanks,

 John Grandstaff

[RokuKariza-D · Accepted solution]

Hi @JCGstaff 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[RokuMary-F]

Hi @ChristopherFolt,

Thanks for your first post in the Roku Community!

If you need assistance with Roku Pay-related issues, please reach out to our Support team directly for your 'Account, payments & subscriptions', here: https://support.roku.com/contactus. They will be able to further assist you.

If you still need help, please don't hesitate to keep us posted.


Best regards,
Mary