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Until now I've had no Roku account but my card is being charged

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Roku has already gotten over $200 off of me. Up until now I've never had a Roku account. My card is apparently linked to some account, and I would like it removed. My bank isn't able to remove the account from my card. Can someone please help me?

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RokuEuniceL
Community Moderator
Community Moderator

Re: Until now I've had no Roku account but my card is being charged

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Hi @BeautifulyInsan @Laurinette,

Thank you for posting here in the Roku Community!

We appreciate you getting in touch with us about your Roku billing questions, despite not having an account with us. For more help, please contact our Accounts and Billing team; they are the department most qualified to address your inquiry.

  1. Visit Roku Support.
  2. Choose Accounts, Payments, and Subscriptions.
  3. Select your options from "What's happening with your account?".
  4. If you want to be redirected to the contact details, or if you have another email address that might be associated with a different Roku account, choose A Different Account Issue.

Kindly inform us if there is anything more we can do to assist.

Sincerely,
Eunice

 

Eunice L.
Roku Community Moderator

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6 REPLIES 6
Laurinette
Binge Watcher

Re: Until now I've had no Roku account but my card is being charged

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I'm having the same issue.  I've tried to "cancel my subscription" as per the instructions, but my account says I have no subscriptions.  My card continues to be charged every month.  I've tried calling, writing letters, emailing and still I cannot get this monthly charge to be stopped.  The charge is for Peacock TV LLC, but Peacock TV says I have to contact Roku to get the charge discontinued.  Roku has conveniently made it so that no one can call or reach them to discontinue.  I've canceled debit cards and received replacement cards, yet Roku still seems to charge the new cards and I know I have not given the new card number.  I guess my next step will be to close my bank account so that Roku won't be able to charge me any longer.

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RokuEuniceL
Community Moderator
Community Moderator

Re: Until now I've had no Roku account but my card is being charged

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Hi @BeautifulyInsan @Laurinette,

Thank you for posting here in the Roku Community!

We appreciate you getting in touch with us about your Roku billing questions, despite not having an account with us. For more help, please contact our Accounts and Billing team; they are the department most qualified to address your inquiry.

  1. Visit Roku Support.
  2. Choose Accounts, Payments, and Subscriptions.
  3. Select your options from "What's happening with your account?".
  4. If you want to be redirected to the contact details, or if you have another email address that might be associated with a different Roku account, choose A Different Account Issue.

Kindly inform us if there is anything more we can do to assist.

Sincerely,
Eunice

 

Eunice L.
Roku Community Moderator
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Re: Until now I've had no Roku account but my card is being charged

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@Laurinette @This has happened to me on a few other platforms, "A&E" was one of them... I tried cancelling my account, but it said I had no account! Trust me, I was steaming! Then I contacted them and they simply said "Do you have a different email?" And BOOM! 🤯 🤯 I remembered I had used a totally different email when I set up my account... So as soon as I realized that, I was able to go in and cancel it, using the other email (not my primary). Don't know if this will ever help anyone, but it helped me, so just trying to pay it forward, I guess.😀😀😀

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Re: Until now I've had no Roku account but my card is being charged

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Dw14
Newbie

Re: Until now I've had no Roku account but my card is being charged

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I am still being charged for subscription months after I cancelled the Roku account and subscription. Your nonsense instructions do not buy send me back and forth without solution. Stop ripping people off! My card information should not even be in your system. Reply with a real solution please, going to Roku and looking under the account/ subscription tab does nothing!

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RokuJechealR
Community Moderator
Community Moderator

Re: Until now I've had no Roku account but my card is being charged

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Hi @Dw14,

Thanks for the first post to the Roku Community!

We apologize for the inconvenience you experienced with being charged for a subscription. In this matter, it would be best to talk to our Account-Billing team, as they can further assist with your concerns. You can contact them here. Choose "Account, payment, & subscription," and there should be an option to talk to one of our live representatives.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

Thank you for your understanding.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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