Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Erasmo3
Newbie

The Roku Channel 8162728107 USA

Jump to solution

I am being charged on my credit card $6.35 each month for 
The Roku Channel 8162728107 USA.

I have tried every avenue on the Roku website to find out what this charge is for and I cannot find any subscriptions on my account.

How do I stop this charge?

Thanks

0 Kudos
1 Solution

Accepted Solutions
RokuJechealR
Community Moderator
Community Moderator

Re: The Roku Channel 8162728107 USA

Jump to solution

Hi @Erasmo3,

Thanks for the post to the Roku Community!

We apologize for the inconvenience that it has caused with the unrecognized charge to your account. In this case, it will be more effective to directly reach out to our Account and Billing team as they would be more than happy to sort this out for you and choose the "Account, payment & subscription" category so you will have the option to talk, chat, to email with one of our live representatives.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

We hope you'll find this helpful information. Let us know if you still have any questions or need clarification.

All the best,
Chel

Jecheal R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator

Re: The Roku Channel 8162728107 USA

Jump to solution

Hi @Erasmo3,

Thanks for the post to the Roku Community!

We apologize for the inconvenience that it has caused with the unrecognized charge to your account. In this case, it will be more effective to directly reach out to our Account and Billing team as they would be more than happy to sort this out for you and choose the "Account, payment & subscription" category so you will have the option to talk, chat, to email with one of our live representatives.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

We hope you'll find this helpful information. Let us know if you still have any questions or need clarification.

All the best,
Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.