Account, payments & subscriptions

[Blankmars46]

Need to talk to a representative for this $85 and change that I’m being charged for

[Blankmars46]

I need my refund for the $85 that I don’t even know why I’m being charged that.

[RokuReynan-L · Accepted solution]

Hi, @Blankmars46.

Greetings from the Roku Community!

Thanks for reaching out about wanting a refund for the unrecognized charge on your account. We're here to provide steps you can try.

To view the charges on your account, you may follow these steps:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Note: All transactions from Roku will appear on your billing statement as “Roku,” “Roku for ____,” or "The Roku Channel." If a subscription isn’t billed or managed by Roku, you must contact the streaming service directly with any questions about charges.

If the charge is managed by Roku, you may contact our Account and Billing team for a refund. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on what to do when there's a charge you don't recognize on your Roku account

Hope this helps!

Thanks,
Reynan