Account, payments & subscriptions

[Gavitia07]

The Roku Channel

i keep getting charged $8.99 a month for this, I have no idea what it is, Roku knows about this and isn’t doing anything about it, they need to stop or seriously get their stuff straight and reimburse me for all the charges.

[HDMIGuy]

@Gavitia07 Have you logged into your Roku account on a computer and checked your subscriptions?  If the subscription is through Roku you should be able to see it when you login to your Roku account on a computer.

[RokuReynan-L · Accepted solution]

Hi, @Gavitia07.

Welcome to the Roku Community!

We're here to help you check the unrecognized charge on your account.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

For the refund, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Moreover, you may visit this support article on how to view your Roku purchase history and charges to your account

We hope you find this information helpful.

Thanks,
Reynan