Account, payments & subscriptions

[Amy_in_IN]

New debit card, entered on acct profile, yet I still get nudged to update on Friendly TV and Up Faith & Family apps.  I've updated my payment info like 25 times and still system has defaulted back to my old card...even AFTER it says it's been updated.....

Now we're unable to use both apps..

[andyross]

How are you subscribed to those two channels? Through Roku or directly? If you are directly subscribing, then you need to go to their own web sites to update your information.

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @Amy_in_IN!

It is highly appreciated that you've reached out to us for support and we sincerely apologize for any inconvenience this may have caused.

If your subscriptions are under Roku, it will be more effective to directly reach out to our Account and Billing team as they would be more than happy to sort this out for you. You can reach them at our Official Roku Support website and choose the "Account, payments & subscriptions" category so you will have the option to talk, chat, or email with one of our live experts. 

However, if the subscription is directly purchased through a specific channel, we suggest reaching the channel provider's customer support for further assistance. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Happy Streaming!

Best regards,
Carly