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quilt
Newbie
yesterday

Unable to add payment method during setup

Unbelievable. After all the mess and fuss and connecting trying to setup and account is nothing short of a nightmare. We got through most of it but then it wouldn't take the expiration on the credit card!!!!!!!!!!!! Of course maybe days later we hear off this posted message and may we don't. Ready to return this mess. 

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3 REPLIES 3
AvsGunnar
Community Streaming Expert
yesterday

Re: Unable to add payment method during setup

@quilt 

During setup, there should be a little "Skip" option on the screen when it asks for credit card info/payment option.

Click image to enlarge.

skip_payment_info.png

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Xlr812
Newbie
yesterday

Re: Unable to add payment method during setup

Are you putting in the full year?

My card says 01/26

Roku wants 01 2026

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Strega2
Roku Guru
yesterday

Re: Unable to add payment method during setup

Or if you don't even want to be asked for a credit card number, you can use:

https://my.roku.com/signup/nocc

Banned but back. Because why not?
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