Hi @cesi,
Welcome to your first post in the Roku Community!
We hear that you are having problems with your pin, and the reset does not work. Let us help you with this and get you back on stream. You can check out our support article for more information on how to successfully reset your pin at this link: How to create, reset, find, or delete your PIN for your Roku account
Let us know how it works.
All the best,
Kash
Takashi O.
Roku Community Moderator