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Reel Rookie

How do i get my money back?

I have the same problem, I canceled my account and they charged me $52 so I call them fight my way the the automated system and talked to a lady that got me a refund this was on June 7th. 10 minutes later it came across my phone that Roku had just withdrawn $52 dollars from my account again!! So i call them back and they give the run around said that wasn't them it was Paramount plus doing it. It says in black and white Roku not Paramount. So now there's a hold on the $52 and it has been eight days! How long do they need are they holding it out of spite, I don't know but they are about to lose my business and several other people I know . I just want my money back.

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Community Moderator
Community Moderator

Re: How do i get my money back?

Hi @RonnieGainer.

Thank you for posting here at the Roku Community!

We apologize for the inconvenience. Regarding this matter, it will be more effective if you directly contact the Paramount+ billing department. Thanks!

All the best,

Carly Y.
Roku Community Moderator
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