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Nicky47
Newbie
‎11-10-2024 07:24 PM

Paid for a subscription, my money came out but Peacock is still locked and not recognizing payment

I paid for my peacock subscription my cash app was deducted but my peacock never got unlocked but whenever I clicked on it payment plans and try to buy it again it says I've already paid

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2 REPLIES 2
MrsRedd22
Newbie
‎11-11-2024 03:09 PM

Re: Paid for a subscription, my money came out but Peacock is still locked and not recognizing payme

I am having this same issue. I wish someone would give us a resolution. 

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RokuReynan-L
Community Moderator
Community Moderator
‎11-11-2024 04:37 PM

Re: Paid for a subscription, my money came out but Peacock is still locked and not recognizing pa...

Hi, @Nicky47.

Welcome to the Roku Community!

We'd like to know more about having an issue accessing your subscription.

Where are you trying to access your subscription? Is it via the Roku channel or through a standalone app?

Please be advised that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.

Furthermore, you may visit this support article on how to sign in to watch movies and TV shows

We'll wait for your response.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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