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Chrisbob52
Newbie

Trying to cancel my Bet+ account

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I have been trying to cancel my Bet+ account for 2 days on TV as well as from my phone.  Now on computer is just as frustrating.

My bank tells me that I was overdrawn this morning & took out money from my savings.

Obviously I must have pressed the wrong button that said change account and it took out money for the year!!!!!!!

PLEASE CANCEL MY SUBSCRIPTION AND RETURN MONEY TO MY ACCOUNT.  I cannot afford to lose any money.

Bernice Perez  

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2 Solutions

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RokuDanny-R
Retired Moderator

Re: Trying to cancel my Bet+ account

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Hi @Chrisbob52 

Thanks for posting in the Roku Community regarding trying to cancel your subscription to BET+.

You can manage and cancel a subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Select the channel or subscription under Active subscriptions
  4. Select Turn off auto-renew
  5. Choose a cancellation reason to complete the process and select Continue to cancel

For more detailed information about how to manage and cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription


Happy Streaming,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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RokuReynan-L
Community Moderator
Community Moderator

Re: Trying to cancel my Bet+ account

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Hi, @BigTedove_1.

Greetings from the Roku Community!

We understand that you wanted to cancel your subscription. No worries, we're here to help.

There are two ways to cancel a subscription. Via website and through streaming devices.

To cancel the subscription via the website, you may follow the steps on the accepted solutions above.

Here are the steps to cancel the subscription through your streaming device:

  1. Press the Home button button  on your Roku remote.
  2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
  3. Press the Star button  on your remote.
  4. Select Manage Subscription to view the renewal date and access additional options. 
    If you don't see this option, your subscription is not managed through Roku.
    YoursubscriptionOS24.jpg
  5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. 
    Your subscription should now only be active until the end of its billing cycle.
    ManageSubscriptionOS24.jpg

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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12 REPLIES 12
atc98092
Community Streaming Expert

Re: Trying to cancel my Bet+ account

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@Chrisbob52 if you have a subscription through Roku, the only place you can make changes is on your Roku user account site (https://my.roku.com). Log into that page and you can modify/cancel any subscriptions you have through Roku. Roku does not refund cancelled subscriptions, as they will continue through the current paid period. It isn't Roku that controls that, but the actual provider. To protect yourself from accidental purchases on your Roku, you can create a PIN that must be entered before any purchase or channel install. You can do that on the same user account site mentioned above. 

If you log in there and can't find any subscription, then Roku is NOT billing you, regardless of what the CC statement says. If this is the case, your CC number has been compromised, thieves are billing you, and you need to dispute the charges on the account with your bank, cancel your current card and request a new card. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Chrisbob52
Newbie

Re: Trying to cancel my Bet+ account

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please send my answer to my email

Bernice Perez

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atc98092
Community Streaming Expert

Re: Trying to cancel my Bet+ account

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@Chrisbob52 PLEASE: do not put your personal email address in a public post. That makes you a prime target for scammers to reach out to you. Please edit your post and remove that. Click the three vertical dots to the right of your post and select Edit. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuDanny-R
Retired Moderator

Re: Trying to cancel my Bet+ account

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Hi @Chrisbob52 

Thanks for posting in the Roku Community regarding trying to cancel your subscription to BET+.

You can manage and cancel a subscription with the following steps:

  1. Sign in to your Roku account
  2. Select Manage your subscriptions
  3. Select the channel or subscription under Active subscriptions
  4. Select Turn off auto-renew
  5. Choose a cancellation reason to complete the process and select Continue to cancel

For more detailed information about how to manage and cancel a subscription through Roku Pay, visit our Support page here: Cancel a subscription


Happy Streaming,
Danny

Danny R.
Roku Community Moderator
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Re: Trying to cancel my Bet+ account

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I want to cancel my Bet plus account

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Re: Trying to cancel my Bet+ account

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Please cancel my bet+

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Re: Trying to cancel my Bet+ account

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Debbi60
Newbie

Re: Trying to cancel my Bet+ account

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Look I've signed into my Roku account and Bet+ isn't listed as one of my subscriptions yet y'all keep taking $9.99 outa my account every month even tho I canceled BET+ on their website..please STOP taking payment for a channel I don't have anymore and REFUND MY MONEY..

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Winkie3313
Newbie

Re: Trying to cancel my Bet+ account

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Good day. I am having the same problem. How did you rectify this issue?

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