Account, payments & subscriptions

[Towmowman]

Trying to cancel a subscription on Roku, but the subscription doesn’t show on my account 

[renojim]

Is there any chance you have more than one Roku account or had one in the past that you forgot about?  If you have more than one Roku account, check the email address that's displayed on each one under Settings->System->About.  In addition, if you have a subscription directly with a provider and not through Roku, you'd have to cancel with them.

[LorriH7]

I got mgm+ to try on my tv upstairs,I cannot delete it I’ve tried everything ,the free trial is going to run into the first month and I do not want to pay for it,I’m not happy reading all this over and over page by page.i better not be billed,I’m going to my bank . This is rediculous,it says I do not have a free trial yes I do!!!! Cheating ppl is against the law I think?

[LorriH7]

I want mgm+ gone! I’ve tried everything! It says I haven’t got it! The free trial will be running out I’ve been trying to figure this out for two days now.no sugar coating this! I want this off my tv!!!

[Watts1962]

I was billed twice sling and hulu tv

[RokuJechealR · Accepted solution]

Hi @LorriH7,

Welcome to the Roku Community!

Thanks for letting us know about your experience. We understand you are having trouble canceling the free trial subscription with MGM+.

We'd like to know where you get the free trial subscription. If it's through Roku, we advise you to contact our Account-Billing team. You can reach them here and choose "Account, payment, & subscriptions." You should be able to talk, chat, or email one of our live representatives.

You can also check the charges on your account, and this link will help you: How to review your purchase history and changes to your Roku account.

Suppose you purchase the free trial directly from the channel provider. In that case, we recommend contacting MGM+ directly because the channel providers maintain and develop many channels/apps on Roku. You can reach them here: MGM+ Support.

Moreover, you may refer to this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription.

Please let us know if there's anything else we can do to assist you, and we'll gladly continue assisting you from there.

All the best,
Chel

[RokuJechealR · Accepted solution]

Hi @Watts1962,

Thanks for the first post to the Roku Community!

We understand your concerns about being billed twice on your account for these channels, and we're here to help.

If the subscription is through Roku Pay, it would be best to talk to our Account-Billing team, as they can further assist with your concerns. You can contact them here. Choose "Account, payment & subscription," and you should have the option to talk to one of our live representatives.

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

Note:  If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

We hope it helps.

All the best,
Chel

[LoriPM]

My subscription is with Flosports and it's not showing up under my roku subscriptions. My bank statement says I had charged through my roku account but it's not there.

[RokuReynan-L · Accepted solution]

Hi, @LoriPM.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to assist you in canceling your subscription.

To start, have you tried checking the email associated with your streaming device?
Here are the steps on how you can check: Home > Settings > System > About.

You may also try the steps below to cancel your subscription on your streaming device:

1. Press the Home button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button (*)  on your remote.
4. Select Manage subscription to view the renewal date and access additional options. 
   If you don't see this option, your subscription is not managed through Roku.
   
5. To cancel a subscription, select Turn off auto-renew.
   Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. Your subscription should now only be active until the end of its billing cycle.
   

You may also visit this support article on how to turn off auto-renew and cancel a subscription

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan