Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

They charged me full price for Paramount+ after I did the 90 day promotion

Jump to solution

How come when I first downloaded the Paramount+ app for the 90-day promotion it stated it would be $1.99 until February 27th? But, it just charged me $5.99 today, 12/28. 

0 Kudos
1 Solution

Accepted Solutions
RokuEuniceL
Retired Moderator

Re: They charged me full price for Paramount+ after I did the 90 day promotion

Jump to solution

Hi @bebemathias,

Greetings from the Roku Community!

We understand that you have inquiries about your subscription. To be better assisted, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice

Eunice L.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuEuniceL
Retired Moderator

Re: They charged me full price for Paramount+ after I did the 90 day promotion

Jump to solution

Hi @bebemathias,

Greetings from the Roku Community!

We understand that you have inquiries about your subscription. To be better assisted, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice

Eunice L.
Roku Community Moderator
0 Kudos