Account, payments & subscriptions

[AdamMounts]

When I try to upgrade my max subscription I have through Roku it says I can’t upgrade because I have multiple active subscriptions even I am only paying for one. How do I upgrade my Max subscription?

[RokuArjiemar · Accepted solution]

Hello! @AdamMounts,

It's great to have you join the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information on how to upgrade your subscription, please check it here.

Thanks,
Arjiemar