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Mskitty86
Newbie
Tuesday

Cant log into max app even tho im already a max subscriber threw app on my phone

I subscribed long ago to max threw the app on my phone. I just got roku and it won't let me log into it on roku. 

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3 REPLIES 3
JWS9518
Channel Surfer
Tuesday

Re: Cant log into max app even tho im already a max subscriber threw app on my phone

Have you downloaded the app onto the Roku?

 

If it is already installed on Roku, uninstall it, reboot the Roku and try reinstalling the app.

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makaiguy
Community Streaming Expert
yesterday

Re: Cant log into max app even tho im already a max subscriber threw app on my phone

Be sure you try to log in with the username (probably email) and password known to the MAX account, not with your Roku credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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PaisleyPillow
Newbie
yesterday

Re: Cant log into max app even tho im already a max subscriber threw app on my phone

This is a Roku issue that needs to be fixed. I can log in to MAX on all my other devices except the Roku. Wants me to connect to my provider but when I do it tells me my email is already in use. Something is broken on the Roku MAX app. 

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