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Ladybug818
Newbie

How I Update my Address on my Roku account when i Move to a New Home

This is not accurate.  I just tried to purchase a new Roku with a promotional email and Roku displayed my home address.......the problem was it was not exactly correct.  I cannot find any place on the support site to correct it and refuse to have it sent to a wrong address.   I tried calling Roku and it was a recording that automatically disconnected me.  Maybe I rethink upgrading my Roku.  So disappointed to realize Roku customer service is so bad.  A product is only as good as it's customer service support.

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4 REPLIES 4
RokuJechealR
Community Moderator
Community Moderator

Re: How I Update my Address on my Roku account when i Move to a New Home

Hi @Ladybug818,

A warm welcome here in the Roku Community!

We regret hearing about your experience. Please be aware that we have passed along your concerns and information to our Support team to assist you further.

If you have another issue or inquiry in the future, please don't hesitate posting in the Roku Community again.

Happy Streaming!

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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Candjbarr
Newbie

Re: How I Update my Address on my Roku account when i Move to a New Home

I’ve had the same issues. I’ve emailed a dozen of times with the same runaround responses every time. I’ve looked in every nook and cranny on the web site to no avail. Why in the world do they make it so difficult to do a simple change of address? They send me to change my email address, I answer back “I need to change my UNITED STATES POSTAL SERVICE physical mailing address.” They send me the same directions. I don’t think they even read my email messages. If anyone has an answer, I’d appreciate a response. 

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RokuArjiemar
Community Moderator
Community Moderator

Re: How I Update my Address on my Roku account when i Move to a New Home

Hi @Candjbarr,

A warm welcome from the Roku Community!

We understand that you wanted to update your address on your Roku account, and we can help you with that.

Please be aware that you cannot change the mailing address once the order has been placed. Before you checkout, it should prompt you to confirm your delivery address. If you need further assistance with your order, we can get you in touch with our Support team.

Please feel free to let us know if you need any additional assistance!

Best regards,

Arjiemar

Arjiemar
Roku Community Moderator
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WillyBill
Newbie

Re: How I Update my Address on my Roku account when i Move to a New Home

Mine was in error as well, finally found it under payment method, was using an old CC with old address, once it’s changed and saved when you put something new in cart, it’ll have the updated address