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Subscriptions on tonight’s conversation?

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It’s saying I don’t have any subscriptions with the app, yet I’m being charged monthly for an account and can’t find out how to unsubscribe. Any help available for this issue?

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RokuCarly
Community Moderator
Community Moderator

Re: Subscriptions on tonight’s conversation?

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We're grateful to have you here at the Roku Community, @BrownC09083!

Thanks for sharing your subscription issue with us. We'd be more than happy to find you with the best resolution possible. 

May we know what specific app you are referring to? You can Manage Your Subscription through our official website. There is also an option where you can navigate it through your Roku streaming device. Use the steps provided below:

  • From your channel lineup
    • Select Home.
    • Use the arrow buttons on your remote to highlight a subscription channel.
    • Press the Star * button on your remote.
  • From the Channel Store
    • Scroll down and select Streaming Channels.
    • Browse a category or genre, or search for a subscription channel.
    • Press the OK button on your remote.

When options are available, choose Manage Subscription to see the renewal date and open up more choices. Choose Cancel subscription to stop receiving updates. Confirm whether you want to keep the channel for the remainder of your subscription period or remove it right away.

Furthermore, if the subscription is directly from a specific app, we suggest contacting them directly for further advice and assistance. 

Let us know how it goes, and we'll go from there. Hope this helps!

Kind regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: Subscriptions on tonight’s conversation?

Jump to solution

We're grateful to have you here at the Roku Community, @BrownC09083!

Thanks for sharing your subscription issue with us. We'd be more than happy to find you with the best resolution possible. 

May we know what specific app you are referring to? You can Manage Your Subscription through our official website. There is also an option where you can navigate it through your Roku streaming device. Use the steps provided below:

  • From your channel lineup
    • Select Home.
    • Use the arrow buttons on your remote to highlight a subscription channel.
    • Press the Star * button on your remote.
  • From the Channel Store
    • Scroll down and select Streaming Channels.
    • Browse a category or genre, or search for a subscription channel.
    • Press the OK button on your remote.

When options are available, choose Manage Subscription to see the renewal date and open up more choices. Choose Cancel subscription to stop receiving updates. Confirm whether you want to keep the channel for the remainder of your subscription period or remove it right away.

Furthermore, if the subscription is directly from a specific app, we suggest contacting them directly for further advice and assistance. 

Let us know how it goes, and we'll go from there. Hope this helps!

Kind regards,
Carly

Carly Y.
Roku Community Moderator
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