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lfilmore
Reel Rookie

Subscription through ROKU is not showing new episodes on MGM+ want a refund

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MGM+ streamed through ROKU is not showing episode 7. Cancellation done and would like my $5.99 refunded. Not my error. Payment for something that isn’t working. 

1 Solution

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RokuMary-F
Community Moderator
Community Moderator

Re: Subscription through ROKU is not showing new episodes on MGM+ want a refund

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Hi @lfilmore,

Thanks for posting in the Roku Community!

We can certainly understand your concern that you want to request a refund.

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary 

Mary F.
Roku Community Moderator

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3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: Subscription through ROKU is not showing new episodes on MGM+ want a refund

Jump to solution

Hi @lfilmore,

Thanks for posting in the Roku Community!

We can certainly understand your concern that you want to request a refund.

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary 

Mary F.
Roku Community Moderator
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Mistress
Newbie

Re: Subscription through ROKU is not showing new episodes on MGM+ want a refund

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I thought it was just me. 

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RokuCarly
Community Moderator
Community Moderator

Re: Subscription through ROKU is not showing new episodes on MGM+ want a refund

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Hi @Mistress,

Welcome, and thank you for posting here at the Roku Community!

We appreciate you reaching us regarding the MGM+ app not showing new episodes.

Please be advised that the majority of content on the Roku platform comes from streaming channels that are maintained and updated independently by the channel provider themselves. We highly suggest you contact them directly regarding your concern, as they will be the best ones who can further provide clarification and assistance.

Your satisfaction is essential to us, so please don't hesitate to contact us again if there's anything else we can help you with.

Thanks,
Carly

Carly Y.
Roku Community Moderator
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